Customer service provided by PetGuys is efficient and prompt. I was extremely impressed with the followup of an out of stock item. Service, prices, products are excellent! I recommend them to all my pet loving friends!
PetGuys always comes through on everything that I order...on time and sometimes earlier than expected.
Have recommended your site many times. Love it! One thing - your products don't often show up in searches I do (I usually use thefind.com).
There was an item out of stock on the website. I called and spoke to Ryan. He was able to add the item for me to order online so I would be able to get it shipped as soon as it was available
I am extremely satisfied with my order from PetGuys. I will order from them again. I received the product that I wanted, and the product was appropriately priced. In other words, the product was not overly priced.
I own a pet sitting company and we have ordered our supplies, treats, toys, etc. from PetGuys for nearly three years. I am very pleased with their prices and selection and their customer service has always been personal and top-notch. I even recommend them to our clients, something I only do when I have absolute confidence in a company or product.
This was a great transaction, LOWEST Prices I could find and great service. I am very happy that I found a trusting company to do business with.
Tommy Valparaiso, IN
I ordered from Petguys.com and received my shipment. I was missing a piece from the dog car seat and I immediately contacted Petguys.com. They in return contacted the manufacturer and were able to ship me the part. I have been extremely satisfied with their customer service and will continue to shop from them as well as refer them to my friends! Thanks Petguys.com!
Petguys are great and I'm telling everyone! I order tons of stuff on line and I have to say that their friendly customer service, the care and speed in shipping product, and the fair pricing are a breath of fresh air when most companies today are anything but customer oriented. Petguys are a rare jewel.. don't ever change! ; - )
I just purchased a pump from your website,best price I could find and shipped promptly, thanks. Will definately suggest PetGuys to other pond people.
I could not find my dogs favorite treats after moving here to Washington a couple of months ago. Found exactly what I wanted at PetGuys for a price that was right. I will definitely be shopping with PetGuys again. Easy, fast and the dog toy was a nice surprise. Thank you so much!
Just got my order today good service. Your price is the best shipping was not bad got my order 1 day late but it was not your falt. i blame ups for lack of service. besides that i need a few more things to get for you guys. Keep up the good work and services. Thanks again.
Mike/ Bronx NY
cheapest hamster cages ever i love this site and am going to recomend it to everyone!
I have used PetGuys.com since I found it last year. Not only did I find the items I wanted (needed vs, indulgences), but they were the best prices. Additionally, when I needed customer services, they were fantastic and called me back to follow through (even though they had already emailed me). Have referred to family, friends & my vet and will continue to do so. Thanks so much-by the way, love your new site-very easy to access.
I was able to find and order replacement Cat Claws pom toys for our wand. All of our cats love this toy. The order was processed and received quickly (two days). I will be reordering products from PetGuys in the future. Tnx
Don, San Jose, CA
Ordered a flash and dash ball. Was here quickly . My deaf and partially blind puppy loved it. I was extremely dissapointed as it flashed for only about 24 hours. I feel as if I spent way to much for a ball that is no longer any different than any other. I will say that It was the least expensive one that I found in my search
Canine Carry Outs use BHA (used as a preservative Preservatives such as ethoxyquin, BHT, and BHA should be avoided as they can cause seizures. I bought and fed my dog 3 treats and she had the worst seizure she has eber had
Pet Guys is awesome, you are the only people who can make my 22 year old Aussie happy, she needs to have only soft treats and the Baa-Baa Q's are the high light of her day. I appreciate your products and the prices are great. Your site is very easy to navigate and in all these years of ordering, I have never had any problems. Thanks.
SANDY, Ellicott, CO
I recently "found" this store and was so pleased with the price of Dingo bones! I ordered a huge supply for my five dogs. After I placed the order, I received an e-mail from PetGuys stating that the large "value bag" of bones was not in supply at that time; but that PetGuys would substitute "individually" wrapped bones (same size) for me. I was so surprised! Just when I had lost faith in customer service, a company comes along that still believes in good service! Kudos to you, PetGuys!! =) My order arrived, and I was even MORE impressed (excellent quality of bones and a FREE ball!) =) You have won my business. =)
Susan Sayers, IL.
"PETGUYS" delivers.....great prices, selection & fast delivery!
Anna Marie, NJ
I had to write in and let you know how happy I was with your service and products. I just recieved my order and have to say you guys are on point! Thanks again for making my shopping experience a pleasant one.
Bling Bling Blinkers are great, we got one as a gift and ordered 10 more to give away. My wife takes our dog our at night and it work great. Love this product!!!
Jim, Crest CA
THIS IS THE BEST PLACE TO FIND GREAT PRICES ON ZUKES CHEWS. MY 2 DOGS LOVE & NEED THEM BUT MY LOCAL STORE IS VERY EXPENSIVE. ONCE I FOUND PETGUYS.COM IT'S THE ONLY PLACE I BUY FROM. THEIR CUSTOMER SERVICE & SHIPPING TIMES ARE GREAT - COULD NOT ASK FOR BETTER!!
JANENE, LOUISVILLE, KY
Found all the items that my dogs love,and the prices are great because I am disabled and unable to drive to any stores,my one dog had a terrible alergy to chicken and beef and found alternatives,like duck,lamb,yams,etc.I refuse to shop anywhere else.Mahalo!!! for everything !
Ana M. Dominguez,Hawaii
I can't believe how fast my order came!! I got an email saying it shipped and the next day it arrived. I didn't even get a chance to "track" the package!! And by far the price was the best I could find on the web. Thank you! I will be buying from you again.
Virginia, Woodland CA
I recently placed an order and had a problem with an item. I phoned your company, and was promptly sent a replacement. I love your fast service and great prices! Thanks, PetGuys!
Lori, Discovery Bay,CA
This is a wonderful place to get your pet items. They have the lowest costs and great products. The shipping said 5-8 days and I got it in 2. I am already making out my next order.
San Jose, Ca
I have found this store online and I am extremely pleased with the service I have received especially from RYAN. HELPFUL and pleasand and very efficient. I will be a customer for life. Thank You.
Ttrudy/Boynton beach florida
Best prices, fastest shipping and wonderful customerservice. Have been using PetGuys.com for over three years now. Have referred to many people!!
I am very leary about ordering anything on line but having adopted 2 rescue dogs things were getting expensive...I needed 2 booster seats and other misc items & found your site to be the best prices...so I ordered them approx 6 days ago with frontline plus and some natures miracle, first I couldn't believe your prices...I live next to the new hampshire tax free border where there are many discount pet supply stores as well as major chains & your prices even with shipping cant be beat....today I received my order and couldnt be more pleased...not only with the speed in which I received it but with the quality of the products same as I buy at my vets or discount stores but you saved me a fortune....I wish you would carry more products such as dog apparel as my dogs are small & we have cold new england winters & more choices in collars etc.....also I wish you would carry the potty patches or little rascal litter boxes because I'm not sure how they are going to take this winter as they are southern dogs.... but all in all keep up the great work...I will be back and I have already told my family & the people in my dog training class about you (by they way my class is at pet smart).....thank you for saving me money
I recently ordered a few things for my puppy from this website and was very pleased with the service. My order arrived in a very timely manner and all of the products were exactly as they were described on the website. I feel that the prices on PetGuys are very competitve. I did have a very minor manufacturing defect with one of the products I ordered and I emailed the company and received a very prompt response saying that they had already sent me a replacement part. I will most definitely be getting the majority of my pet supplies through this company from now on! Thanks for the fantastic customer service!
I haven't actually put the pet booster set in the car as yet, but I love what I see and "Bailey" fits in it just fine. I was very pleased with my experience. The booster seat was on backorder and I was immediately informed. I received an immediate e-mail saying it was out of stock and would be in in I believe I was told About 3 days. It was in very quickly and sent right out. I will definitely purchase from PetGuys.com again in the future.
Used to buy BaaBaas from a pet store nearby. They had a bad habit of not ans'g. their phone. After 4 or 5 months, I finally got the number & called my order in. I got it in a very short time. I was surprised things worked so well & so fast. Got my neighbor interested in the product, now I order hers with mine. Found out later the pet store had gone out of business. No one can run a business when they don't ans. their phones. My comments, along with hers, is you do a wonderful job for your customers. Thank you, thank you.
I was ecstatic when I found Dingo Goofballs at less than half the price I paid at Petco. I love this company! Great selection and prices. Ordering was very easy.
Cookie, Gaithersburg, Md
Hands down, the absolutely BEST customer service and products available! You guys have the best value for the best price, both before, during, and after the sales experience! I'll never shop another store for my precious pugs again!
I have ordered twice from the Pet Guys and received wonderful service. They aim to please! My dog thrives on high quality treats like Zuke's and Wellness so I really appreciate their selection at unbeatable prices. I order in bulk to save on shipping. Thanks, Pet Guys, we will be back for more!
Toni in Denver, CO
My 2 degus love these sticks. So expensive in the retail pet stores around here. They love the round chews as will. Hard to find online. Quick to ship. I will definitely be ordering more for my degus. Will recommend you to friends. Keep up the good work.
Joann, Portland, OR
I am impressed with your price on Vet's Best Female vitamins..half off from other sites! I also like your ship. fees. I'm ordering vitamins & am new..please consider offering Red Barn Meat rolls and Pinnacle Dry Duck for dogs or Wellness Core dog food..Then you'll have a forever customer!
PET CARRIER POUCH RIGHT ON TIME AND PERFECT FOR WHAT I WANTED. WILL BE ORDERING AGAIN. THANKS
PATTI LEE MT
Petguys is a great website and they have phenomenal service as well. I found by far the LOWEST prices for all of my chameleon needs here. While ordering I had accidently ordered the wrong light bulb. I called them and they changed my order before it shipped out. And when I received my chameleon cage from them it had been damaged in shipping. I made them aware of what had happened and that I was getting a chameleon shortly and needed the cage within 3 days. The immediately shipped the new cage without question. They emailed me the shipping label to return the package at no charge to me. I received the cage in TWO days and it was packed with extra protection to ensure it was shipped without damage. It was by far the BEST customer service I have ever encountered and I would recommend Petguys to anyone and everyone. I COULD NOT BE HAPPIER with there service.
Matthew B, Bergen County, NJ