The fountain came with a broken piece
We have had fountains like this for years. Our cats really like them, and this fountain was replacing one that we had for several years. This new version came with broken pieces and a pump that didn't work. We got the pieces replaced as well as the pump by pet make themselves, but it was a real pain to have to wait to use the fountain.
ProsNow that the fountain works our cats love it.
Cons The pump was obviously defective, and one of the pieces was broken when it arrived. I don't know if this item has been returned to pet guys and we shipped or if it was just affected from the factory.