Free Shipping Restrictions: Free Economy Flat Rate Shipping only applies to orders that CAN be shipped via this shipping method. See Economy Flat Rate Shipping restrictions below. Orders must be over $85 before shipping & tax (if applicable) and after any coupons applied.

SHIPPING RATES

• Economy Flat Rate (5-8 business days)
- $6.99 for all orders over $40 (before shipping & tax if applicable) to the 48 contiguous states, not valid to HI, AK, US territories, APO/FPO. Excludes food, litter, heavy and oversized items, and certain products not included will be noted on product page. Products not valid for Economy shipping will have: "Heavy/OS Item: No Economy S/H" noted on the product page. Package weight not to exceed 70 lbs. otherwise package will be split, i.e. 2 x 6.99 shipping cost.

• UPS Ground (2-6 business days)
– For all orders under $40, shipping rate is based on the weight of the package and where the order is being shipped to. Please add all items you'd like to purchase to cart and enter your ZIP Code in the Shopping Cart page to calculate shipping costs. FYI/ The cost of shipping goes up incrementally by pound therefore it may be more advantageous to order multiple items or in multiples versus ordering one item.

• UPS 3 Day Select
– Takes 3 business days in transit (excludes weekends) from the date it leaves our distribution center to arrive to the shipping address. Shipping rate based on the weight of the package and where the order is being shipped to.

• UPS 2nd Day Air
– Takes 2 business days in transit (excludes weekends) from the date it leaves our distribution center to arrive to the shipping address. Shipping rate based on the weight of the package and where the order is being shipped to.

• USPS Priority Mail
– For orders shipping to HI, AK, APO/FPO and US Territories. Shipping rate based on the weight of the package and where the order is being shipped to. ESTIMATED delivery times are 3-5 business days (including Saturdays) from the date it leaves our distribution center to arrive to the shipping address, but delivery times are NOT guaranteed by USPS or PetGuys.com. APO/FPO shipments may take longer due to heightened security measures.

Sorry but we do not ship to Canada or internationally.

RETURNS & EXCHANGES
If for any reason you are not completely satisfied with a product, simply return it within 30 days from the date of delivery to PETGUYS.com for a replacement or refund. We will refund 100% of the purchase price (Note: original shipping charges are non-refundable) by crediting your credit card only. If the item is defective, we will gladly exchange the product for you within 30 days from original order date. Once the 30 days have passed, then you must contact the manufacturer for warranty info, no exceptions. If the item does not work to your expectations, you may return it for a refund but there are no refunds on the original shipping or return shipping. All we ask is that you follow the requirements for any returns to PETGUYS.com:

• Notify us via “E-Mail Only” to obtain a return authorization number (RAN#). Returns without a RAN will be refused and returned back to shipper. Write the RAN# clearly on any side of the shipping carton or shipping label.
  
  
• All returned merchandise must be in original unaltered condition with all manufacturer accessories.
  
  
• Include a note with a short explanation on the return…and if you are requesting either a refund or exchange.
  
  
• Customers are responsible for shipping to our returns department at:
  
  PetGuys.com Returns
  3535 Hollis Street
  Oakland, CA 94608
  
  You must choose a shipping carrier utilizing a package tracking method for proof of delivery. We are not responsible for lost returns if you do not utilize a delivery tracking system. PetGuys.com will refuse any returns sent C.O.D.
  
  
• We will gladly ship an exchange at our expense for defective merchandise but if a refund is requested, only the product will be refunded. Original shipping cost is not refundable. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 15% restocking charge as well as a shipping & handling charge for replacement shipment.
  
  
• During certain circumstances, PetGuys.com will send out replacements for defective items or mis-shipped items before the original has been returned back to us. Please note that PetGuys.com reserves the right to charge you for the defective or mis-shipped items if they are not returned back to us within 3 weeks after the replacement was sent.